Frequently Asked Questions

What is the non-emergency business office phone number for the Oakland Police Department?

407.656.9797.  Please use this number to contact the Police Department when you are making a general inquiry, or if you wish to speak to staff during business hours. After business hours, the 407.656.9797 number will remind someone to call 407.836.HELP (4357) or you may leave a voice mail. The general voice mail box is dialed as 10 when you hear the message, and your call will be routed properly from this once it is received. If you need an officer to respond to your location for a call for service 24 hours a day, they are dispatched by the Orange County Sheriff's Office by calling 407.836.HELP (4357). If you need urgent assistance, please dial 911. If you need to send us a fax, the number is 407.656.9515. 

What are the speed limits in town?

Default speed limits are 25 MPH on paved roads and 15 MPH on soft roads, unless otherwise posted.The speed limit on Colonial Drive is 55mph, and Oakland Avenue is 45 and 35mph. Please note that the Oakland Police Department uses several methods to detect the speed of a vehicle.

How can I protest a ticket?

If you received a traffic ticket (citation) you may contest your traffic ticket in court. You can call the Orange County Court House at 407.667.6240, or visit at 475 West Story Road (Orange County Services Building) in Ocoee.

There are junked cars on my neighbor's lot.  What can I do?

Town staff performs code enforcement duties, with the assistance of the Police Department.  Call 407.656.1117 or visit Town Hall to report a potential municipal code or zoning violation.

If I have been involved in a police incident, and I want a copy of the police report, how do I obtain one?

If you have been involved in a police incident or traffic crash, you may obtain a copy of the report from our Records Management Section located at the Police Department, Seven days after the date of the incident or traffic crash. Records business hours are 8:30am through Noon, and 1:00pm through 4:30pm, Monday through Friday, excluding weekends and holidays. In accordance with Florida State Statutes, reports are reproduced at a cost of $0.15 for a single sided page and $0.20 for a double sided page.

I need to be fingerprinted, how do I do this?

The hours for Fingerprinting are 8:30am through Noon, and 1:00pm through 4:30pm, Monday through Friday, excluding weekends and holidays. It is preferred that you call for an appointment before visiting at 407.656.9797. The cost is $5.00 per card, exact change in cash preferred. We do not provide fingerprint cards, people are to receive them from the entity that is requesting your fingerprints.

Fingerprinting and digital photographs of resident children is provided for parents as a service at no cost, and is done at various community events throughout the year and at the Police Station during normal fingerprinting hours. The Oakland Police Department does not keep these on file, the digital photo and fingerprint card are returned to the parent to be kept in a safe place.

Comments, Complaints, and Appreciation

If you would like to make a comment, complaint, or share your appreciation regarding a member of the Police Department or to merely let a supervisor know how much you appreciated an officer's assistance or service, please contact either Lt. Kelly or Chief Driscoll at 407 656-9797 to discuss the matter with them.

If an official complaint is desired and necessary, there are very specific rules that must be followed according to Department Policy and State Statute. A complaint must initially be directed to the individual's supervisor or an Administrator.

Contacting one of your local representatives to make a complaint about a member of the Police Department can and will not be taken as a complaint. The actual complainant must present themselves to make the complaint, and this is usually done via a meeting with the Officer's Supervisor or an Administrator.

Supervisors and Administrators also enjoy hearing positive comments about their officers for good things they have done. Often these compliments are maintained by supervisors or in the officers personnel file. Please contact the Oakland PD at 407 656-9797 for these as well.